- Check that the SIM card you have inserted has an active GPRS connection and sufficient credit to send SMS messages.
- Make sure that the PIN code request is disabled.
- Basic security code (PASS: 1234) and the APN data setting for the SIM card provider (APN Yettel:online, Telekom: internet etc.) Send an SMS as follows:
"1234CLOUD=internet*
PASS: The security code for the GSM module (default: 1234)
APN: SIM data network APN (e.g. "internet", "net", etc.)
After successful registration, you will receive a reply SMS with the IMEI number of the registered device.
Sometimes, we forget our login password for the www.ascloudmahager.com website used for cloud programming, or we may not remember the email address associated with it. If I have forgotten my login email address or password and I am the only authorized Admin, I will need assistance from Technical Support. Please provide the email address or mobile contact information for Technical Support. IMPORTANT! The module must have at least one ADMIN authorization for cloud access. If we delete the last remaining ADMIN authorization, the module will be removed from the cloud and can only be accessed by re-registering.
Solution:
- As an installer or user, we have created an additional email address authorization on the module's cloud interface. This authorized person has the capability to add or delete users. If we ask them to log in using the provided email address, they will be able to see the issued or set email addresses in the user settings as an Admin. From there, it is possible to set a new password for the specified email address. With this new password, the user can log in to the www.ascloudmanager.com website and choose to set a new personal password if desired.
- If I have forgotten my login email address or password, only Technical Support can assist me, so please find the Technical Support email or mobile contact information.
After changing your email authorization or password, if you used a control icon in the Cloud Manager application, you will need to recreate the control buttons in that application.
The indicators provide basic information about the status of the module, the GSM signal strength, and
any errors. Flashing refers to the number of flashes between two longer pauses.
The STATUS LED (green) provides feedback on the GSM signal strength according to the following table:
| Number of flashes | Signal strength |
|---|---|
| 1 | Poor |
| 2 | Poor |
| 3 | Adequate |
| 4 | Good |
| 5 | Excellent |
| Continuous lighting | GSM connection rejected |
The ACT LED (red) light indicates the initialization process when the device is turned on, during which the module performs initial checks. During operation, this light indicates that an event has occurred
(SMS or voice call).
If the red and green LEDs flash simultaneously, this indicates an error, as shown in the table below:
| Number of flashes | Signal strength |
|---|---|
| 1 | Error during startup |
| 2 | GSM module faulty |
| 3 | SIM card not inserted |
| 4 | SIM card locked with PIN code |
| 10 | Modem mode |
The red and green LEDs flashing alternately indicate that the "reset" button has been pressed and the default values have been restored.
Solution:
- In the cloud, the "voice menu" can be turned off in the cloud by opening the www.ascloudmanager.com website.
- Log in with the email address and password you provided during registration.
- In the devices menu, click on the line of the device you are looking for, then click on the fourth icon from the left (man reading a book) to view the settings. There, under Other settings, select the Disable sound menu function. By clicking the Save (Write) button, you have disabled the "sound menu".
- This may occur with the GSM module when GSM output control is in progress. In this case, reading/writing stops, a counter starts, and when the GSM network returns to its default state, the data connection is automatically reconnected and the task continues. This period can be between 20 seconds and 3 minutes. Use cloud reading at times of day when GSM usage (calls, SMS) is visibly lower.
- Slow reading, followed by interruption, may indicate a SIM data speed problem, which may be related to poor network coverage. The weaker the signal, the slower the data connection will be. You can check the signal strength by sending the SMS command 1234INFO to the phone number of the SIM card inserted in the module. The maximum signal strength will be displayed in the SMS message you receive, ranging from 1 to 5. You can improve the coverage of your module by using an SMA Grand7 7dB antenna.
- If the cloud connection is still not restored, restart the module remotely by sending the SMS command 1234RESTART. If the module has restarted and the cloud connection is working properly, check the module's power supply. We recommend using a separate power supply (230VAC/12VDC min. 1.3A).
- SIM data balance issues can also cause this problem when the data allowance or available balance runs out.
The PIN code request must be disabled on the SIM card inserted into the module
Solution:
- To connect the module, use a USB Eco programmer and open the ProRead programming software. In the Maintenance menu, you will find the "SIM PIN Switch off" function, which allows you to turn off the PIN code request if you know the current PIN code.
- Alternatively, you can insert the SIM card into a mobile device and disable the SIM PIN request in the device's settings.
Solution:
- Check the connected power supply. The module still works in standby mode, but the power consumption will be higher during output control. This may cause the module to restart after every GSM call.
- Operate the module from a separate power supply. If possible, avoid using the AUX output of the alarm control panel and the power supply output that operates the infrared sensors in the gate controller.
Solution:
- Check the connected power supply. It is possible that the module is still working in standby mode, but restarts after a GSM call.
- Check the position of the antenna connected to the module. A common problem is that the antenna is placed next to the module with the antenna cable folded as it came from the factory. In this case, poor voice quality may occur due to wavelength problems, and the module may disconnect from the network due to interference and unstable operation.
- Place the antenna as far away from the module as possible. If this is not possible, unwind the antenna cable next to the module in as disorderly a manner as possible.
Solution:
- GSM modules are automatically synchronized with the time of the SIM network operator. The synchronization time depends on the coverage and the response of the local service provider tower. It may also happen that the given tower does not provide a synchronization signal at all, so it does not synchronize with the module. In this case, you can set the correct time and date with an SMS command. This does not cause any disruption to the operation of the module, except when using time-based (time zone) control. In such cases, it is possible to use a ProBattery battery, which provides immediate SMS/voice call notification of any power failure or restart.
- The modules are set up so that they automatically restart themselves if any of the conditions necessary for operation are not met or if a problem occurs. If this happens continuously and repeatedly, the cause must be sought, which is most commonly found in the power supply and only then in the SIM network access.
As a result of today's developments, with the latest mobile devices, it is possible that when making a control call, we hear a continuous ringing sound, we do not receive the busy tone back about the activation of the control, but in the meantime, the module output turns off/on again and again. This phenomenon appeared during the transition from 2G to 4G with the arrival of so-called internet calls. The service provider's confirmation of the connection is not received, so the mobile device continues to ring.
Solution:
- After the control is complete and we confirm that the gate opens properly, we disconnect the line. However, this approach is not very user-friendly. Therefore, we recommend increasing the module output control time from 1-2-3 seconds to 10 seconds. This adjustment ensures that the gate controllers continue to function effectively while maintaining usability of the output control feature.
The module is optimized for a voltage range of 12 to 24VAC or 10 to 35 VDC. It is possible that the 24VAC power supply used for the gate control is not stabilized. As a result, minor voltage fluctuations during gate operation can exceed acceptable levels, which may gradually damage the module.
Every module undergoes a full factory test before being sold, so using the factory settings ensures perfect operation. If you experience any strange, unusual behaviour, reset the module to its factory settings using the “hard reset” function.
MultiOne GSM Cloud module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Switch the DIP1 setting to the "ON" position.
- Please activate the power supply for the module.
- Set DIP1 switch to the OFF position within 3 seconds of powering on the supply.
EasyCon GSM module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Short the common (C) and IN2 connection points
- Please activate the power supply for the module
- Disconnect the short circuit within 3 seconds while the red LED is flashing rapidly.
ProCon GSM Cloud module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Short the common (COM) and Tampe (TMP) connection points
- Please activate the power supply for the module
- Disconnect the short circuit within 3 seconds while the red LED is flashing rapidly.
ProCon 4G Cloud module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Short the common (COM) and Tamper (TMP) connection points
- Please activate the power supply for the module
- Disconnect the short circuit within 3 seconds while the red LED is flashing rapidly.
ProLine 4G Cloud module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Press and hold the Tamper button on the module
- Please activate the power supply for the module
- Release the Tamper button on the module within 3 seconds while the red LED is flashing rapidly.
ProLine 4G LAN Cloud module factory reset
After that, the red and green LEDs will flash rapidly, alternating with each other, and then it will log in to the network.
- Press and hold the Tamper button on the module
- Please activate the power supply for the module
- Release the Tamper button on the module within 3 seconds while the red LED is flashing rapidly.
EniCom 4G module module factory reset
In the EniCom Tool PC software, users can reset the parameters of EniCom modules to their factory default settings. This can be done by selecting the "Set device parameters to default" option, which restores the values to the original factory settings.
EasyLine GMS and EasyLine 4G modules
Only specialists can reset these modules. The EasyLine 4G Cloud module can have its settings reset to default values using ProRead.
Each module undergoes a comprehensive factory test before being sold, ensuring optimal performance when using the factory settings. You can customize the module by setting the appropriate notification numbers. If you experience abnormal operation, it may be due to reloading an older saved file or an incorrect setting in the ProRead software. In such cases, using the "hard reset" function is a more straightforward solution than searching for the incorrect setting. This function resets the module to its factory state, so as long as the module is not physically damaged, it should operate correctly.
When registering the AlarmCommander software, a Program Registration Code (PRC) is generated after you enter the Program Serial Number (PSN). This code must be sent back to the distributor, who will then issue a Program Registration Key (PRK). It is important to check the registration annually, and a new Program Registration Key will need to be entered each year. The software will notify you of this requirement one month in advance. For terminals, registration is not necessary since server registration is utilized, but you still need to enter the Program Serial Number (PSN).